Karin Gallagher

Technical writing, editing, and features


18 Woodwardia Ave., Felton, CA 95018
(831) 335-4182


Technical Writer with more than 10 years in the writing field. Most recently, four years in technical documentation in programming software, including developer tools for object-oriented programming. Excellent research, problem-solving, and written and interpersonal communication skills. Enjoy working in a team environment or as an individual contributor.

Extensive and varied knowledge and experience, including:

Courses Applications Help Systems Operating Systems
Visual Basic
Microsoft Office
Windows Help


Symantec Corporation Fremont, CA
Senior Technical Writer

  • Developed administrator's and user's guides for enterprise network security software. The software ensures that endpoints running Windows XP Embedded, Linux, and Mac OS X are protected and compliant with security policies.

  • Wrote new material based on functional specifications, marketing requirements, and interviews with subject matter experts.

  • Provided feedback to engineering on the user interface to improve product usability.

  • Prepared technical manuals in various formats, including HTML and PDF.

  • Produced and presented product demonstrations to train other writers in group.


KnowledgeTree Systems, Inc., Santa Cruz, CA
Technical Writer

  • Rewrote conference presentations into technical articles for IBM Rational software development tools to help customers use the tools more efficiently.

  • Researched and wrote positioning articles for the Apple Developer Connection Web site to market Apple development tools.


Borland Software Corporation, Scotts Valley, CA
Technical Writer

  • Maintained and wrote new sections of the tutorial, getting started guide, and developer's guide for the C++ and Delphi programming languages. The content was targeted for several product lines across multiple platforms.

  • Researched background material, collaborated with product team, and documented a Java-based IDE and core features of a new cross-platform product for C++ developers. topics included overviews, procedures, and dialog Help for developing, building, and deploying applications.

  • Revised editorial style guide to ensure consistency between writers and between products.

  • Collaborated with publications team to convert print and online documentation to an XML-based Help system, allowing for multiple output formats and improving API maintainability. Researched and recommended an XML editor and helped design XML schemas.

  • Suggested changes when the user interface was confusing or needed rewording. Programmers incorporated these changes.

  • Investigated, reproduced, and reported product bugs. Discussed possible causes with testers and programmers. Commonly found bugs in infrequently tested areas.


START Amadeus GmbH, Frankfurt, Germany
Technical Writing Instructor

  • Developed and taught technical writing course for German programmers, describing how to plan, organize, and write technical documentation in English. Resulted in improved product communication between German and Irish programmers.

  • Created and taught business writing course for program managers and marketers, increasing communication between internal and external customers.


Microsoft Corporation, S&T OnSite, Redmond, WA
Technical Writer and Editor

  • Drafted first version of Microsoft Windows 98 Tour, helping users to get started on the operating system immediately.

  • Designed and wrote online Help for the MSN OnParenting Web site, providing quick navigation through parenting articles.

  • Edited the Learning Visual Basic 5.0 Now course, updating materials for a new release of the application.


Technical Writer, Microsoft Soccer

  • Authored online procedures and context-sensitive Help, providing how-to and gaming tips.

  • Teamed with program managers, developers, and testers to develop product features, resulting in a successful launch of the first version of product.

  • Managed the translation of files into six languages so that all languages shipped simultaneously on one CD-ROM.

Content Researcher, Microsoft CarPoint

  • Designed and wrote online Help for first Web-based car-buying guide, explaining how to select and purchase a car online.

  • Researched editorial content and features for the Web site to educate the consumer on the car-buying process.

  • Researched car-buying data for a three-year marketing plan that successfully set the overall direction of the product.

International Specialist

  • Partnered with internal creative team that developed worldwide packaging and marketing materials to increase overseas revenue.

  • Managed translation and development of international cartons with subsidiary in Ireland, preparing for the release of the international versions of server products.

  • Provided subsidiaries with marketing materials and graphics to successfully launch products.


American Graduate School of International Management
(Thunderbird), Phoenix, AZ


California Polytechnic State University
, San Luis Obispo, CA



Conversational German, basic French and Spanish.


  • "Kleingartens," German Life, August/September 2001

  • "Ten Ways to Prepare for an Overseas Move," Transitions Abroad, June/July 2000

  • "Harvesting" chapter, Places to Go With Children Around Puget Sound, Elton Welke, 1994

Copyright (c) 2005, Karin Gallagher